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Frequently Asked Questions

Frequently Asked Questions


Order Processing

HOW LONG WILL IT TAKE TO PROCESS MY ORDERS?

Artwork is custom made to your specifications. Please allow four to six weeks for production and delivery of your artwork.

Books, Note Cards, Holiday Cards and Calendars are normally in stock and ship within 24 hours. A limited amount of small matted artwork is also kept in stock and are shipped with 24 hours as well.

Please contact us at info@neilcormanimages.com if you need an order expedited or if you are curious about processing times.


IS THERE A WATERMARK ON ARTWORK ORDERED?

Watermarks are only on the images which we post online for preserving the work of Neil. All artwork which is ordered does not have the watermark which you see online.

 


HOW CAN I CHECK ORDER STATUS?

Once your order has been shipped you will receive an email with order and tracking information.

 

WHAT HAPPENS TO LOST/STOLEN PACKAGES?

We are not responsible for lost, stolen, or delayed packages. 

 

I PUT IN THE WRONG SHIPPING ADDRESS. WHAT CAN YOU DO?

If you have completed your order and realize you've entered the wrong shipping address, please contact us immediately with your order number and correct shipping address at info@neilcormanimages.com or call us at (303) 478-7411.

If you have already received your shipping confirmation, and your order has left the building, it will not be possible for us to intercept the package. 


CAN YOU SHIP TO AN ADDRESS OTHER THAN MY BILLING ADDRESS? 

Yes. At checkout you will be able to enter separate billing and shipping information. You must give us the correct billing address and the phone number your credit card company has listed on your account. This is for verification purposes. We do not ship any order without proper billing information.


CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?

Usually, no as each order is custom made based on your specifications. Please contact us immediately with your order number at info@neilcormanimages.com to cancel an order.

 

Shipping

We offer free standard shipping on domestic orders of $50 and over within the  United States of America. Orders must total $50 or more after discounts and promo codes are applied to qualify for free shipping.

Orders under $50 will incur a flat rate for shipping of $8.00 for standard shipments to anywhere in the United States of America.


HOW LONG DO DOMESTIC SHIPPING METHODS TAKE?

  • Once your order is completed, shipments are made from Denver, Colorado and normally take 1-5 days once shipped depending on proximity.
  • Free standard shipping for orders over $50
  • Standard Flat Rate Shipping for any order below $50: $8.00
  • Orders shipped to APO/FPO, Alaska, Hawaii, US territories, and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail except for mounted work.
  • Please Note: Shipping time does not include weekends or holidays.

  • WHEN DO I RECEIVE MY TRACKING NUMBER / HOW CAN I CHECK ORDER STATUS?

    Once your order has been shipped, you will receive an email with order and tracking information. Once a shipping label is printed, it may take up to 24 hours to see movement on the carrier's website.


    IS EXPEDITED SHIPPING AVAILABLE? 

    To inquire about faster delivery options, please contact info@neilcormanimages.com or call us at (303) 478-7411

     

    International Shipping

    IMPORT TAXES AND CUSTOMS FEES & DELAYS & LOST IN DELIVERY

    Every country has its own shipping rules and regulations that restrict certain items. Please take some time to refer to the list of items restricted by your country before placing your order. If you decide to refuse a shipment, we will not grant refunds of any kind. Neil Corman Photography cannot be held responsible for packages held in customs or for any customs duties owed. 


    FLAT RATE INTERNATIONAL SHIPPING AND HOW IT'S CALCULATED

    Once you place an order please contact us so we may determine the correct shipping rate. We will charge you the amount which it costs to ship using the discounts we have in place with some carriers. Remember, international shipments do not include import and customs tax that you may incur once the package arrives in your country. 

     

    RETURN AND DAMAGED ARTWORK

    HOW CAN I RETURN A PIECE OF ARTWORK?

    If you received an order in error please contact our office immediately for assistance. If you wish to return your purchase, you may return the item within 14 days of receipt. Neil Corman Photography will issue refunds or store credit for products returned (less shipping and a 5% transaction fee) in the original packaging AND if received in sale-able condition.

     

    MY ARTWORK ARRIVED DAMAGED?

    At delivery you must inspect the package, crate, or tube for visible damage and note any damages on the carriers’ delivery receipt. In the rare instance of damage, we recommend you immediately follow the instructions below:

    • Within 48 hours of delivery you must contact us by email at info@neilcormanimages.com or phone with a brief explanation of the damage.
    • Please send photographs of the damaged (items) and the packing materials. This information is required for insurance claims with the carrier.
    • Retain all packaging materials. Do not throw away anything. The carrier may request additional information for the insurance claim. Once all documentation has been received, it takes approximately two weeks for the shipping company to process the insurance claim.
    • While the insurance claim is being processed, we will start work on your replacement artwork as each piece is custom made. Normally the 
    • Please note, unless reported within 48 hours of delivery, damaged items will not be accepted for return or credit.

    ANY OTHER QUESTIONS?

    Contact us via email at info@neilcormanimages.com or call us at (303) 478-7411. We are typically able to respond within 24 hours. If you contact us over the weekend or during a holiday we will contact you back on the next business day.